HESCO Helpline and Customer Service Contact Numbers 2023

HESCO Helpline

Are you a HESCO consumer and require assistance for power outages, billing discrepancies, faulty electrical meters, or any other electricity-related issue? Contact HESCO Helpline to discuss your problem with the Customer Service Representative of your region or file an online HESCO complaint. Hyderabad Electric Supply Company provides a well-systematized support system to respond promptly and resolve customer complaints efficiently. So, let’s look at different ways to contact HESCO and report your issue!

HESCO Helpline Number

Hyderabad Electric Supply Company consumers may contact HESCO Helpline to collaborate with the Customer Care Department to report any electricity supply and transmission system issue. You can also call 118, where HESCO staff will listen to your problem and provide proper guidelines to resolve the issue. They can also send relevant team members to your location for a severe electrical issue to help you resolve it urgently.

HESCO Contact Number: 03372192751-53

SDO: 3870085/03372192849

XEN: 3870312/03372192848

The HESCO Customer Care Representative also provides a Complaint Tracking Number to consumers. If your problem doesn’t get resolved in the prescribed duration, you can track the status of your complaint later.

Also Read: HESCO Complaint Cell

HESCO Head Office Address and Helpline Number

Hyderabad electric company consumers can visit HESCO Head Office or their nearest Customer Care Center to communicate with the staff about electricity issues. HESCO has established Customer Care Centers for customer support in every major area under its jurisdiction. Below are the address and contact details of the HESCO Head Office:

WAPDA Complex, Hussain Abad, Hyderabad, Sindh

HESCO Helpline Number: 022-9260161

Email Address: [email protected] or [email protected]

Phone Directory and Helpline Numbers of HESCO Officials

Following is a comprehensive list of contact numbers of various departments working under HESCO’s management system. This phone directory enables efficient communication and easy access to HESCO officials, from Executives to specific team members.

DesignationContact Number
G. M. Tech03333700064
Chief Engineer (Dev)03333700019
Chief Engineer (Planning and Engineering)03333700021
Chief Operating Officer03333700012
Admn. & HR Director03333700013
Circle Manager (M & T) Hyderabad03372192978
Circle Manager (M & T) Nawabshah03041927657
Circle Manager (M & T) Laar03372192979
Manager (Civil) HESCO03333700038
Manager (HRM)03333700015
Manager Commercial03333700018
Regional Manager M & T Hyderabad03333700057
S.E GSO Circle HESCO, Hyderabad03333700054
XEN Civil GSC Hyderabad03372192973
XEN SS&T Divn: Hyderabad03372192923

To know the contact detail of any other HESCO official, you can visit the HESCO website to check the HESCO Phone directory.

Contact HESCO through Email

Another efficient way to contact HESCO is by emailing [email protected] or [email protected] and reporting your electricity-related issue. However, it’s better to first address your issue with Customer Care Representative through a call or visiting your nearest HESCO office.

Bottom Line

Hyderabad Electric Supply Company provides a well-organized system for consumers to report issues and launch electricity-related complaints online. You can contact the HESCO helpline to raise your query for any billing discrepancies, faulty meter connection, imbalanced voltage issues, or electricity theft in your nearby area. For more information, you may visit the official HESCO website at http://www.hesco.gov.pk/.

Frequently Asked Questions

Which areas are covered under HESCO’s supply and management system?

HESCO provides electricity to the civil districts of Hyderabad, Thatta, Jamshoro, Badin, Dadu, Tando Allah Yar, Tando Muhammad Khan, Tharparkar, Nawab Shah, Sanghar, Umerkot and Mirpur Khas.

How do I know if my HESCO bill is paid?

There are multiple ways to know the status of HESCO bill payment, such as online web portals, Android Apps, and bill-checking websites. You can check your payment status at pkbillchecker.pk by providing your 14-digit Reference Number in the input field. The duplicate bill copy will appear on the screen where you can also view whether you have paid your electricity bill for the current month.

How can I rectify my wrong electric bill?

For any billing discrepancies, you should report to the concerned HESCO bill helpline or Sub-Division office or may call 118 to contact the Customer Care Representative. However, consumers may also check HESCO bills online to clear their confusion regarding wrong meter readings or miscalculations of electric bills.

How can I apply for the reconnection of my electric meter?

If your connection is previously disconnected, you can submit an online application form available at the official HESCO website or the concerned Revenue Office. Send the duly filled application form after attaching the required documents to the HESCO office. Your connection will be restored in a few days.

How can I complain about electricity theft?

Call 118 or HESCO helpline to discuss HESCO staff where you have witnessed electricity theft through direct hooking or Kundas. The HESCO team will visit the place on a priority basis to take the necessary action.

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